Melrose Surgery will be trialling a new Triage system on MONDAY, 9TH SEPTEMBER 2024.
We will be asking all patients to complete an online form via our website. The tab is on the front page of the website and is called “Accurx – The easiest way to consult”. It is not a very long form. Once submitted it will go to a team of people to be triaged and you will receive a response by 5.00 p.m. the same day, this could be a text message or a phone call.
There are some patients that will still be able to have an appointment booked but there is some criteria that you will need to meet.
We ask you to be patient with us as this is going to be new to us all.
Thank you for your co-operation.

We are working with the Berkshire West Primary Care Alliance as part of a Community Wellness Outreach Project to increase NHS health checks, we are using third party providers who will have access to aspects of patient data only where this would be relevant. All parties have completed a Data Protection Impact Assessments. If you have any questions, please get in touch with – RVA at 0118 3048841